Please note that Clixeo Ltd does not receive your payments when you purchase. 

Clickbank is the recipient of purchase funds, those funds are then released to Clixeo Ltd after the 60 day guarantee period.

This means that CLICKBANK® issues refunds, not Clixeo Ltd, and therefore refund requests should be made directly to CLICKBANK® via this link: https://www.clkbank.com/#!/

CLICKBANK® will always require your order number to progress your enquiry swiftly, leaving it off any communication with them will always slow down their ability to respond to your issue.